FAQs

Ordering

How do I place an order?



To place an order, simply browse our collection, select your preferred items, customize your design if desired, and proceed to checkout


Can I track my order?



Yes, once your order is shipped, you will receive a tracking number via email.



Shipping

What are the shipping options?


We offer standard and express shipping. Shipping times and costs are calculated at checkout based on your location.

Do you ship internationally?


Yes, we ship to select international destinations. Please check our Shipping Policy for more details.

Returns

What is your return policy?


We accept returns within 30 days of delivery for a full refund or exchange, provided the items are in original condition. Customized items are non-returnable unless defective.


How do I initiate a return?


To start a return, please contact our customer service at info@basicsandbeat.com with your order number and reason for return.

Products

What materials are your t-shirts and vests made of?


Our garments are made from high-quality, sustainable materials. Specific fabric details are available on each product page.


How do I care for my Basics and Beat apparel?


For best results, machine wash cold and tumble dry low. Avoid using bleach or fabric softeners.

Customization

Can I create my own design?
 Yes, our design tool allows you to upload your own artwork or choose from our pre-designed templates.

Is there a limit to the number of colors in my design? 
No, you can use as many colors as you like in your design.


If you have any other questions, feel free to contact us at info@basicsandbeat.com. We're here to help!