Shipping & Delivery Policy


Order Processing

  • All orders are processed and shipped within 3-5 working days from the date of purchase.
  • Customers will receive a confirmation email once the order is shipped.

 

Domestic Delivery (Within India)

  • Standard delivery time: 5 - 8 working days.
  • Exceptions:
    •  Some deliveries may take up to 2 weeks due to product availability.
    • Shipments to Jammu & Kashmir and Northeast India may take up to 10 working days.
  •  Delivery timelines may be affected by public holidays, extreme weather, or courier disruptions.
  • During festive or peak seasons, delivery may take longer than usual.

 

Shipping Charges

  •  Shipping charges, if applicable, are non-refundable.
  •  Shipping may be paid on select orders; please check the website at checkout for details.


Tracking Your Order

 

Courier Partners

All orders are shipped via trusted courier partners: Delhivery, Xpressbees, Bluedart & EcomExpress etc.

 

Lost or Undelivered Packages

  •  Report within 48 hours of receiving "order delivered email" for replacement or refund investigation.

Damaged Packages During Transit

  • If the package is damaged upon delivery, refuse to accept it or inform us within 48 hours of delivery.
  • We will guide you through the replacement or refund process for defective products.


Cash on Delivery (COD) Orders

  • COD fees are non-refundable; refunds via bank transfer only.

 

Multiple Items / Partial Deliveries

  • For orders with multiple products, some items may be delivered separately.
  • Delivery timelines for partial shipments will follow the standard policy above.

 

International Shipping

  • Currently, we do not offer international shipping.

 

Delivery Attempts & Customer Responsibilities

  • A maximum of 2 delivery attempts will be made.
  • If delivery fails after 2 attempts, we reserve the right to cancel the order at our discretion.
  •  Customers must provide complete, accurate, and clearly identifiable addresses, including landmarks, to avoid delays.
  •  Customers are responsible for receiving the order or authorizing a safe recipient.

 

Customer Conduct & Limitations

  • While we hire reputable logistics partners, we cannot control the behavior of their
    employees. Any issues arising with delivery personnel (impoliteness, discourtesy, etc.) must
    be resolved independently by the customer.
  • Any damages or delays caused after delivery are not the responsibility of the company, except for cases verified as defective on receipt.

 

Additional Notes

  • Delivery timelines are estimates, not guaranteed.
  • Customers are advised to inspect packages immediately upon delivery and report missing or damaged items within 48 hours.
  • Orders cannot be delivered to PO boxes; a physical address is required.

 

Working Hours for Support
Monday to Friday, 10 AM – 6 PM